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Cancellation & Refund Policy

AEFL Pty Ltd Events

Australian Equine Facilitate Learning Pty Ltd, here in referred to as AEFL Pty Ltd, includes all events offered by AEFL Pty Ltd including Clinics, Professional Development courses, Webinars, Online Learning, Workshops, Industry Leaders’ events, and Careers Insights. Registration and payment for these events are made via the on-line registration process through the AEFL Pty Ltd website .

  • All EVENTS require a 25% deposit to hold a booking, registration and application required to be accepted to attend, which is non-refundable. 

  • Payment options are by either credit card at the time of registering, or by direct deposit. Credit cards accepted are Visa and MasterCard.

  • A Registration email will be forwarded to the registrant within 1 hour of the on-line registration completion confirming details of the event.

  • If Direct Deposit payment option is selected, a tax invoice will be emailed to the registrant.

Payment must be received by AEFL Pty Ltd a minimum of 5 working days prior to the commencement of the event. If payment is not received, the attendee may be asked to provide a credit card for payment at the event.

If payment is processed by credit card, a” stripe’ receipt of payment will be emailed to the registrant and will show up as ‘AEFL Pty Ltd Confirmation’ on your credit card statement. A tax invoice can also be obtained at any time after registering by logging in to the AEFL website and selecting ‘My Invoices’. A Tax Invoice will be available to be printed or saved to the registrant’s computer.


Cancellation & Refund

If you are cancelling your registration to attend an event and are applying for a refund, you need to contact the AEFL Pty Ltd in writing.

If notification is received:-

  • More than 3 weeks from event date A full or part refund (not including deposit) will be provided subject to confirmation of event requirements. Registrants must take into consideration prior to requesting a refund that venue, food and beverage etc, may have been finalised and confirmed prior to the event and therefore would have incurred considerable and non-refundable costs to AEFL Pty Ltd.

  • Less than 3 weeks from event date, no refund available. AEFL Pty Ltd cannot accept responsibility for changes to work commitments or personal circumstances within this 3-week period. AEFL Pty Ltd will accept a transfer of the remaining funds to another member or to another event date of the same cost amount less the deposit. 

If full payment had been received, A full or part refund (not including deposit) will be provided subject to considerations and non-refundable costs to AEFL Pty Ltd.



If a registered attendee fails to attend an event for which they had registered, the event registration fees will not be refunded or allocated to another AEFL Pty Ltd event.


Use of Complimentary

Event Entitlement Event registrations for eligible companies using their complimentary partnership or event entitlement can be made by emailing  including the name, email address and company name for the person using the entitlement along with the name of the intended event. For all intents and purposes, the complimentary event registration is treated as a paid registration and the above policies regarding cancellation, transfers and refunds apply.


General Information

AEFL Pty Ltd reserves the right to cancel, postpone or reschedule events due to low enrolments or unforeseen circumstances. Where a refund is due to a participant a full refund will be made within 14 days via the same method payment was made unless requested otherwise

Although we do not anticipate schedule changes, we highly recommend that you secure reliable transport to and from the clinics.

AEFL Pty Ltd cannot assist with Travel Plans.

AEFL Pty Ltd is not responsible for any financial loss that you may suffer. If you are unable to attend the clinic or the clinic is not running for any reason.

Updated: March 2023

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